1. Introduction
CannaFriend ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, bot services, and related features (the "Service").
2. Information We Collect
Information from Twitch OAuth:
- Twitch user ID and username
- Display name and profile picture
- Email address (if authorized)
- Channel information (for streamers)
- Broadcaster type and subscription status
Usage Data:
- Commands used and frequency
- Loyalty points and activity
- Game participation and scores
- Chat interactions with the bot
- Stream session data (for analytics)
Technical Data:
- IP address (for security purposes)
- Browser type and version
- Device information
- Access timestamps
Data We Do NOT Collect:
- Private messages or DMs
- Payment or financial information
- Sensitive personal information
- Off-platform activity
- Content of non-bot-related chat messages
3. How We Use Your Information
We use collected data to:
- Provide and maintain the Service
- Process loyalty points and rewards
- Display leaderboards and statistics
- Personalize your experience
- Improve our features and functionality
- Communicate important updates
- Ensure security and prevent abuse
- Comply with legal obligations
4. Data Sharing and Disclosure
We do NOT sell your personal data.
We may share data with:
- Twitch (as required for API functionality)
- Service providers (hosting, analytics)
- Law enforcement (when legally required)
- Other users (public leaderboards, usernames only)
Aggregate, anonymized data may be used for analytics and improvement purposes.
5. Data Retention
- Active user data is retained while you use the Service.
- Inactive account data may be deleted after 12 months of inactivity.
- Chat logs are retained for up to 30 days for moderation purposes.
- Some data may be retained longer for legal or security reasons.
6. Data Security
We implement appropriate security measures including:
- Encrypted data transmission (HTTPS/TLS)
- Secure database storage
- Access controls and authentication
- Regular security assessments
- Token refresh and expiration
However, no method of transmission over the Internet is 100% secure.
7. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of certain data collection
- Export your data in a portable format
- Withdraw consent at any time
To exercise these rights, contact us through Discord Support Tickets.
8. Cookies and Tracking
- We use essential cookies for authentication and session management.
- We may use analytics cookies to understand usage patterns.
- You can control cookies through your browser settings.
9. Third-Party Services
The Service integrates with:
- Twitch (authentication, API)
- Discord (community, support)
- OpenAI (AI chat features)
- ElevenLabs (text-to-speech)
Each third-party has its own privacy policy governing their use of your data.
10. Children's Privacy
The Service is not intended for users under 21 years of age. We do not knowingly collect data from minors. If we discover such data, it will be deleted promptly.
11. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
12. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with an updated "Last Updated" date. Continued use of the Service constitutes acceptance of changes.
13. Contact Us
For privacy-related inquiries:
- Discord: Support Tickets channel
- Website: www.canna-friend.com
14. California Residents
If you are a California resident, you have additional rights under the CCPA, including the right to know what data we collect and the right to request deletion.